Privacy Policy

We may collect personal information from you when you engage with our website or services, including but not limited to when you:

• Create an account
• Submit a support ticket or enquiry
• Place an order
• Subscribe to updates
• Participate in surveys, feedback, or promotions

The types of personal information we collect include:

• Full name
• Email address
• Phone number
• Company name (if applicable)
• Order and ticket details, including related correspondence
• IP address
• Device and browser information
• Shipping and billing address
• Payment information (processed securely via third-party payment gateways)

We use your personal information to:

• Provide customer service and respond to your enquiries
• Process and manage orders and support tickets
• Communicate with you about your orders, tickets, or account
• Improve our website, services, and customer experience
• Send updates, notifications, or marketing communications (you can opt out at any time)
• Monitor website usage, identify trends, and enhance performance
• Conduct satisfaction surveys and gather feedback
• Fulfil legal obligations and protect against fraudulent activity

We take strong precautions to protect your personal data from unauthorised access, misuse, or loss. Our systems are designed with technical and organisational safeguards to ensure your information remains secure.

All sensitive information, including payment details, is transmitted via Secure Socket Layer (SSL) encryption and securely processed by our payment partners. Only authorised individuals with appropriate access rights can view this information, and they are required to handle it confidentially.

We do not store credit card numbers, social security details, or other financial information on our servers after a transaction is completed.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we do apply industry best practices.

We do not sell or trade your personal data. Your information is only shared with trusted third-party partners who support us in operating our website, fulfilling orders, or delivering customer services — and only under strict confidentiality agreements.

We may also share information if required to comply with legal obligations.

Our website might include links to external sites or services. These third-party websites operate independently and have their own privacy policies. We encourage you to review their terms, as we are not responsible for their practices or content.

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information (where permissible by law)
• Withdraw consent where processing is based on consent
• Opt out of marketing communications at any time

If you would like to exercise any of these rights, please contact us using the details at the end of this policy.

Our website is not intended for individuals under the age of 16, and we do not knowingly collect or store personal information from anyone under this age. If we become aware that personal information from a child has been collected, we will take steps to delete it. 

This Privacy Policy may be revised occasionally to reflect changes in our practices or services. We recommend reviewing this page periodically to stay informed about how your data is protected.

If you have any questions or concerns about this Privacy Policy or the way your personal information is handled, please reach out to us through our contact form provided below: